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I wanted to reset my water heater and turned off the breaker for the water. I could not find the reset button for the Water heater so I flipped the breaker back on then all my lights went out. I live in a condo of 16 units and did not know which box outside was the main breaker for my unit. I called Beacon who said it would be 75.00 for coming out and no overtime fees for it being the weekend. They said it would be an hour and it took them 8 hours to get here. He turned the breaker back on then asked where the main breaker was located outside. He open about 10 boxes then said this is yours and flipped the switch. We came back upstairs and the lights went on He then said we need to disconnect the water heater or my lights would go out which I later found out from the Water Heater Technician as it is under warranty. He checked the wire for the water heater closed the box, this took 15 min. I was charged 354.10 for him flipping a few switches.

I spoke with the manager who was rude telling me they may cost more but their service is fast. Because he disconnected my water heater I had to take the day off getting him to call the warranty company so they would not void the warranty. The water heater is not even a year old. Also, my homeowner's Management said he had no business tampering with the outside breakers because of liability. Also talking to a Water heater tech informed me he has never heard of someone completely losing all electricity. I am 66 and wish I knew what to do. I told him I did not know how I was going to make it to my next payday and he said that was my problem.

They totally ripped me off and could care less. I talked with many companies after this experience and the cost was out of line. They have no humanity. I am so disappointed and hope sharing my story will keep someone from calling them in the future for repairs. I work for the State and plan to file a complaint. Maybe they did not break any laws but what happened to being honest, fair and human.

Its heartbreaking to see what has happened to Customer service and compassion.

Reason of review: Pricing issue.

Location: 515 7th Ave S, Seattle, WA 98104, USA

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