Beacon Plumbing

I can't believe this company!! If you want a company that doesn't care about their employees at all then this is the one for you. My husband worked for this company. He would put in 70 hours a week going in at 7 am and some times not getting home till 10pm. The other day our 13 year old had a seizure and hurt herself really bad and was in the ER all night and part of the next morning. My husband called the night it happened and let them know he could not come in the next day because we needed to take care of our child....... Well what did they do...... they fired him. How can a company that says they do so much good let an employee go because their daughter was in the ER with a broken eye socket and a first time seizure. This company is a poor excuse for humans. We are a family that work hard and just try to make it by and now we are left with out anything because of them. I didn't want to believe others that work there that said they fire and rehire employees ALL THE TIME. What kind of people act like that? What kind of people but a business before a medical emergency.

YOU WILL BE LEAKIN and FREAKIN IF YOU CALL BEACON PLUMBING- 1st visit - 02-5-20 Job #218 My first encounter with Beacon plumbing was in September 2018 for $2814 when they replaced my sump pump which I later found out from local plumbing competitors could have been replaced for half the cost. Beacon informed me after the completion of work Ned informed me that the sump pump had a 5-year warranty. Fastr forward to Feb 5, 2020. I was out fo town on a business trip when I received a call from my tenant that there was water coming out of the laundry room. I immediately called Beacon plumbing and they sent Santos to identify the problem. My neighbor had the keys to my house and greeted Santos regarding the plumbing issue. Santos was ill informed and believed my 2-year old pump was 4-years old. Santos then waived the fee of $524 for less than 2 hours of onsite service. 2nd visit 03-03-20 - 1:00AM Job# No paperwork provided - service tech: unknown The night before on 03-02-20, I was doing laundry and I noticed that the water was starting to back up from the sump pump causing flooding in the laundry room. I called Beacon Plumbing and a tech came out within the hour. When he arrived I could tell that he was not able to confidently diagnose the problem. He unplugged the sump pump and plugged it back in saying it was working properly and that I should call in the morning for a more experienced tech to diagnose the problem. I then asked the tech to vacuum up the sewage water and he refused. I vacuumed the sewage water as packed up his tools and he departed thereafter. The next morning I call 3nd visit 03-03-20 11:00AM Job# 220156 service tech: Robert After several hours it seemed Beacon could not diagnose the problem clearly and informed me that the sewer lines needed to be scoped and cleaned from root intrusions and the cost was $2000. Being a single woman and feeling intimidated after my 3rd meeting with Beacon, my tech Robert assured me that this would solve my basement flooding problem and I agreed to the scope of work. Robert informed me that it would be in my best interest to purchase 2 cans of root treatment for $350 and he would give me a $50 discount. I was later informed by a Beacon competitor that I could get the same result with $10 worth of live yeast at the super market. 4th visit 03-06-20 08:30 Job# 220285 service tech: Ned On the morning of 3-6-20 I received another call from my tenant that there was massive flooding of sewage water coming from the laundry room where the sump pump is located. I immediately called Beacon and they informed me that they could be there within 90 minutes. As the sewage water was spewing into my basement unit, I decided to call the city because Beacon offered no immediate solution. The city came to the house to shut off the main water line. Beacon later arrived to diagnose that the flapper valve had malfunctioned. They replaced it without charge. When I asked Ned, the head tech, if it was necessary to have spent the $2536 on the root cleaning, his response was, I cant answer that question. I knew at that moment that I was being taken advantage of as a single woman. On the morning 03-09-20, I called Beacon requesting an in-person meeting to discuss the charges of $2536 for root intrusion clean up. I was met at my home by Ned and a lead foreman. I expressed my dismay at the magnitude of the problem that had resulted. Beacon representatives responded with bullying tactics, condescending language, a lack of empathy and zero remorse for damages which are still under construction 90 days after the incident occurred. My basement was flooded with sewage. I lost rental income and I have spent 120+ hours managing the repairs which are still ongoing. In conclusion: Dont use Beacon Cuz youll be Leakin and then Freakin BTW THEIR CUSTOMER SERVICE REP KASEN LACKS ANY MORAL COMPASS AND WILL NOT DO THE RIGHT THING!! MAKES EXCUSES FOR THEIR PRICE GOUGING!!